Night Shift

Customer Service Agent L1 (Night Shift) – Remote/WFH About Mimin Mimin is an official Meta Business Solution Provider (BSP), offering a unified LLM-AI Chatbot and Voice AI platform for businesses across Indonesia, Malaysia, Singapore, and Australia.

We're currently hiring a Customer Service Agent L1 to support the internal team of our enterprise clients in using the Mimin platform. About the Role This role supports the client's internal team (not end-customers) in using the Mimin platform — omnichannel inbox, broadcast/blast, and chatbot. The focus is on platform operational support, not conventional external customer service.

Work Arrangement - Onboarding (before go-live): Remote training with our Delivery team based on our standard handling & escalation SOP - Steady-state: Fully remote (WFH) from your home city from day one, night shift 9:00 PM–6:00 AM (WIB), on a weekly rotation with partner, Daily catch up with our delivery team to maintain the service quality.

Responsibilities - Serve as the first point of contact for questions or issues related to using the Mimin platform, raised by the client's internal team, covering the omnichannel inbox, broadcast/blast, and chatbot - Assist with basic troubleshooting: password/access resets, guidance on sending broadcasts, chatbot setup/usage guidance, answering general dashboard FAQs

- Escalate technical issues beyond L1 scope to the relevant team per SOP - Accurately document every interaction/ticket and prepare shift handover reports Requirements