Deskripsi pekerjaan
Peran ini bertanggung jawab menangani operasional ekspor secara menyeluruh (Sea & Air), termasuk aspek administrasi dan dokumentasi. Anda akan mengelola dokumen ekspor seperti Shipping Instruction, BL, Invoice, dan Packing List, serta berkoordinasi dengan pelanggan, agen luar negeri, dan pihak carrier. Selain itu, posisi ini berperan dalam memantau jadwal pengiriman, memberikan layanan pelanggan yang prima, serta menangani pertanyaan atau keluhan secara profesional sesuai dengan prosedur perusahaan.
Tanggung jawab: Handle end-to-end export operations (Sea & Air), including documentation and administration; Prepare and manage export documents (Shipping Instruction, BL, Invoice, Packing List, etc.); Coordinate with customers, overseas agents, carriers, and internal teams; Monitor shipment schedule and ensure timely delivery; Provide excellent customer service and maintain strong client relationships; Handle inquiries, issues, and complaints professionally; Ensure all processes comply with company procedures and regulations; Provide regular updates on shipment status to customers.
Kualifikasi: Experience Staff.
Tanggung jawab
- Handle end-to-end export operations (Sea & Air), including documentation and administration
- Prepare and manage export documents (Shipping Instruction, BL, Invoice, Packing List, etc.)
- Coordinate with customers, overseas agents, carriers, and internal teams
- Monitor shipment schedule and ensure timely delivery
- Provide excellent customer service and maintain strong client relationships
- Handle inquiries, issues, and complaints professionally
- Ensure all processes comply with company procedures and regulations
- Provide regular updates on shipment status to customers
Kualifikasi
- Experience Staff
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi