L2 Customer Service Payment
Deskripsi Pekerjaan
Job Description Receive the escalated cases and perform the follow up actions based on the effective Standard Operating Procedures (SOP) Provide the appropriate solutions for Customers' cases related to B2B Products within the agreed SLA
Create the ticketing documentation based on the applied Standard Operating Procedures (SOP) or Working Instructions (WI) Deliver the correct and effective communication to Customers, internal team, partners, and stakeholders Always comply with the latest SOP, Working Instructions, Company guidelines
Tanggung Jawab
- Receive the escalated cases and perform the follow up actions based on the effective Standard Operating Procedures (SOP)
- Provide the appropriate solutions for Customers' cases related to B2B Products within the agreed SLA
- Create the ticketing documentation based on the applied Standard Operating Procedures (SOP) or Working Instructions (WI)
- Deliver the correct and effective communication to Customers, internal team, partners, and stakeholders
- Always comply with the latest SOP, Working Instructions, Company guidelines
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