L2 Customer Service Payment

Loker JatengSemarang, Jawa Tengah22 Jul 2026Aktif
Rp 4.000.000 – Rp 4.101.709 per monthFull-time

Deskripsi Pekerjaan

Job Description Receive the escalated cases and perform the follow up actions based on the effective Standard Operating Procedures (SOP) Provide the appropriate solutions for Customers' cases related to B2B Products within the agreed SLA

Create the ticketing documentation based on the applied Standard Operating Procedures (SOP) or Working Instructions (WI) Deliver the correct and effective communication to Customers, internal team, partners, and stakeholders Always comply with the latest SOP, Working Instructions, Company guidelines

Tanggung Jawab

  • Receive the escalated cases and perform the follow up actions based on the effective Standard Operating Procedures (SOP)
  • Provide the appropriate solutions for Customers' cases related to B2B Products within the agreed SLA
  • Create the ticketing documentation based on the applied Standard Operating Procedures (SOP) or Working Instructions (WI)
  • Deliver the correct and effective communication to Customers, internal team, partners, and stakeholders
  • Always comply with the latest SOP, Working Instructions, Company guidelines

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Link Lamaran

https://id.jobstreet.com/job/93488539

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Posisi yang ditawarkan adalah L2 Customer Service Payment dengan tipe kerja Full-time.
Lokasi kerja berada di Semarang, Jawa Tengah.
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