Deskripsi pekerjaan
Perusahaan penyedia infrastruktur teknologi informasi membuka kesempatan bagi tenaga profesional yang handal untuk bergabung sebagai Onsite Service Engineer - AI Data Center. Peran ini menuntut Anda untuk memberikan keahlian teknis secara langsung di lokasi pelanggan guna menjaga ketersediaan sistem, melakukan pemecahan masalah perangkat keras, firmware, serta perangkat lunak yang kompleks, dan mendorong pemulihan sistem secara cepat saat terjadi gangguan kritis. Dalam kesehariannya, Anda akan berkolaborasi erat dengan tim teknik dan pelanggan untuk memberikan dukungan yang andal, pemeliharaan preventif, serta peningkatan layanan berkelanjutan. Tanggung jawab utama meliputi penyediaan dukungan teknis di lokasi untuk sistem AI Server, pelaksanaan pemeliharaan server termasuk penggantian suku cadang, peningkatan firmware, pemeriksaan kesehatan sistem, serta penanganan Field Change Orders (FCO) guna memastikan keandalan sistem dan minimalnya waktu henti.
Tanggung jawab: Provide on-site technical support for AI Server systems, ensuring system reliability and minimal downtime; Troubleshoot complex hardware, firmware, and software issues, perform root cause analysis, and implement corrective actions; Perform server maintenance, including part replacements, firmware upgrades, system health checks, and Field Change Orders (FCOs); Collaborate with engineering and customer teams to resolve critical issues and validate firmware updates; Identify recurring issues and recommend improvements to enhance service efficiency and system reliability; Provide technical guidance and documentation while serving as a trusted advisor on Dell AI and data center infrastructure.
Tanggung jawab
- Provide on-site technical support for AI Server systems, ensuring system reliability and minimal downtime
- Troubleshoot complex hardware, firmware, and software issues, perform root cause analysis, and implement corrective actions
- Perform server maintenance, including part replacements, firmware upgrades, system health checks, and Field Change Orders (FCOs)
- Collaborate with engineering and customer teams to resolve critical issues and validate firmware updates
- Identify recurring issues and recommend improvements to enhance service efficiency and system reliability
- Provide technical guidance and documentation while serving as a trusted advisor on Dell AI and data center infrastructure
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi
- Batas lamaran
- 07 November 2026