Deskripsi pekerjaan
Perusahaan terkemuka membuka lowongan untuk posisi Contact Center yang akan ditempatkan di Semarang. Posisi ini memegang peranan penting dalam menjaga kepuasan dan memberikan dukungan berkualitas tinggi kepada para pelanggan melalui komunikasi yang efektif dan solutif. Sebagai bagian dari tim Contact Center, Anda akan berinteraksi langsung dengan pelanggan untuk menangani berbagai pertanyaan, memberikan solusi atas kendala yang dihadapi, serta memastikan pengalaman layanan yang memuaskan. Peran ini membutuhkan kemampuan komunikasi verbal maupun tertulis yang prima, pemanfaatan sistem dukungan berbasis komputer, serta fokus yang kuat terhadap pencapaian hasil layanan yang positif.
Kualifikasi: Bachelor Degree in any major; At least 1 year experience as Call Center or Customer Service; Proficiency in Customer Service, Customer Satisfaction, and Customer Support, with a strong focus on delivering positive outcomes; Strong Interpersonal Skills to effectively communicate and build rapport with customers; Basic to advanced Computer Literacy, with the ability to quickly learn and navigate support tools and systems; Strong problem-solving abilities and adaptability; Fluency in verbal and written communication in the required language(s) for the role.
Kualifikasi
- Bachelor Degree in any major
- At least 1 year experience as Call Center or Customer Service
- Proficiency in Customer Service, Customer Satisfaction, and Customer Support, with a strong focus on delivering positive outcomes
- Strong Interpersonal Skills to effectively communicate and build rapport with customers
- Basic to advanced Computer Literacy, with the ability to quickly learn and navigate support tools and systems
- Strong problem-solving abilities and adaptability
- Fluency in verbal and written communication in the required language(s) for the role
Informasi lowongan
- Tipe pekerjaan
- Contract
- Pendidikan
- S1
- Gaji
- Rp 3.701.709 – Rp 4.500.000 per month
- Batas lamaran
- 12 November 2026