Deskripsi pekerjaan
Bank CTBC Indonesia membuka lowongan pekerjaan untuk posisi Branch Customer Service yang fasih berbahasa Mandarin guna ditempatkan di cabang Semarang, Jawa Tengah. Ini merupakan posisi purna waktu yang memegang peranan penting dalam menghadirkan pengalaman layanan perbankan yang prima serta mendukung kelancaran operasional harian di cabang ritel kami. Sebagai garda terdepan bank, Anda akan bertugas membangun hubungan yang kuat bersama para nasabah serta memastikan seluruh kebutuhan perbankan mereka terpenuhi secara profesional dan efisien demi mendorong kepuasan, retensi, serta pertumbuhan bisnis cabang. Tanggung jawab utama dari peran ini meliputi penyediaan layanan nasabah di garis depan seperti menyambut kedatangan nasabah, memahami keperluan perbankan mereka, serta mengarahkan ke layanan yang sesuai. Anda juga akan menangani pemrosesan transaksi rutin seperti setoran, penarikan, transfer dana, membantu pembukaan dan pemeliharaan rekening, mempromosikan produk serta layanan bank termasuk tabungan, investasi, dan pinjaman, mencatat dokumentasi sesuai regulasi perbankan, serta menyelesaikan berbagai keluhan nasabah secara profesional.
Tanggung jawab: Providing frontline customer service by greeting customers, understanding their banking requirements and directing them to appropriate services; Processing customer transactions including deposits, withdrawals, fund transfers and other routine banking operations with accuracy and efficiency; Assisting customers with account opening, account maintenance and general banking enquiries; Promoting bank products and services including savings accounts, investment products and loan offerings to customers; Maintaining accurate records and documentation in compliance with banking regulations and internal procedures; Handling customer complaints and concerns professionally, working towards swift resolution.
Tanggung jawab
- Providing frontline customer service by greeting customers, understanding their banking requirements and directing them to appropriate services
- Processing customer transactions including deposits, withdrawals, fund transfers and other routine banking operations with accuracy and efficiency
- Assisting customers with account opening, account maintenance and general banking enquiries
- Promoting bank products and services including savings accounts, investment products and loan offerings to customers
- Maintaining accurate records and documentation in compliance with banking regulations and internal procedures
- Handling customer complaints and concerns professionally, working towards swift resolution
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 6.500.000 – Rp 9.000.000 per month
- Batas lamaran
- 05 November 2026