Deskripsi pekerjaan
Complaint Specialist - Mandarin Speaker bertanggung jawab untuk mengelola komunikasi harian dan memberikan dukungan layanan bagi klien utama berbahasa Mandarin. Peran ini menuntut kemampuan komunikasi bilingual yang sangat baik dalam bahasa Mandarin (minimal HSK 5–6) dan bahasa Indonesia, baik lisan maupun tulisan. Spesialis ini akan menangani pertanyaan, keluhan, dan kasus eskalasi klien dengan memastikan tindak lanjut yang tepat waktu hingga masalah terselesaikan. Selain itu, kandidat akan berkoordinasi dengan departemen terkait untuk mengatasi umpan balik operasional, mengidentifikasi akar masalah, serta memberikan rekomendasi perbaikan untuk meningkatkan kualitas layanan secara keseluruhan.
Tanggung jawab: Manage daily communication and service support for key Chinese clients, maintaining strong and positive client relationships; Handle client inquiries, complaints, and escalated cases by providing timely follow-up and ensuring issues are properly resolved and closed; Coordinate with relevant departments to address client feedback and operational issues, ensuring timely and effective resolution; Identify and report significant operational issues or potential risks, and closely follow up on the resolution progress; Consolidate and analyze client feedback and operational issues, and assist in identifying root causes and implementing improvements.
Tanggung jawab
- Manage daily communication and service support for key Chinese clients, maintaining strong and positive client relationships
- Handle client inquiries, complaints, and escalated cases by providing timely follow-up and ensuring issues are properly resolved and closed
- Coordinate with relevant departments to address client feedback and operational issues, ensuring timely and effective resolution
- Identify and report significant operational issues or potential risks, and closely follow up on the resolution progress
- Consolidate and analyze client feedback and operational issues, and assist in identifying root causes and implementing improvements
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi
- Batas lamaran
- 22 Oktober 2026