Deskripsi pekerjaan
Posisi Customer Care Mandarin Speaker bertanggung jawab penuh dalam menangani berbagai pertanyaan dan permintaan dari pelanggan melalui saluran telepon, obrolan (chat), dan berbagai platform komunikasi lainnya secara profesional. Peran ini menuntut Anda untuk mampu memberikan informasi yang akurat, menawarkan solusi yang tepat atas kendala yang dihadapi pelanggan, serta memastikan terciptanya pengalaman pelanggan yang positif. Dalam menjalankan tugasnya, Anda akan berkomunikasi secara aktif menggunakan bahasa Mandarin dan Inggris untuk membantu pelanggan global maupun lokal, termasuk dalam menangani keluhan dengan penuh profesionalisme. Posisi ini terbuka bagi lulusan baru maupun kandidat berpengalaman yang siap bekerja dalam sistem shift serta dapat segera bergabung dengan perusahaan.
Tanggung jawab: Handle customer inquiries and requests through phone, chat, and other communication channels; Provide accurate information and solutions to customer concerns; Assist customers in Mandarin and English; Handle customer complaints professionally and ensure a positive customer experience; Willing to work in shifts; Available to join as soon as possible.
Kualifikasi: Open for Fresh Graduates and Experienced candidates; Proficient in Mandarin and English at an intermediate level, both verbal and written; Good communication and customer service skills; Willing to work in shifts; Available to join as soon as possible.
Tanggung jawab
- Handle customer inquiries and requests through phone, chat, and other communication channels
- Provide accurate information and solutions to customer concerns
- Assist customers in Mandarin and English
- Handle customer complaints professionally and ensure a positive customer experience
- Willing to work in shifts
- Available to join as soon as possible
Kualifikasi
- Open for Fresh Graduates and Experienced candidates
- Proficient in Mandarin and English at an intermediate level, both verbal and written
- Good communication and customer service skills
- Willing to work in shifts
- Available to join as soon as possible
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Rp 8.000.000 – Rp 10.000.000 per month
- Batas lamaran
- 04 November 2026
Cara melamar
- Lamar melalui platform
- Kirim lamaran melalui email: agit.widyawan@mitracomm.com
- Buka tautan lamaran resmi