Deskripsi pekerjaan
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. You will be the primary point of contact for our customers, ensuring their needs are met with professionalism and efficiency.
Kualifikasi: Respond promptly and professionally to customer inquiries via phone, email, or live chat; Provide accurate information about our products or services, including pricing, availability, and features; Assist customers with placing orders, processing returns, and resolving any issues or complaints in a timely manner; Troubleshoot technical problems and escalate complex issues to the appropriate department for resolution; Maintain a high level of product knowledge to effectively address customer inquiries and concerns; Collaborate with cross-functional teams to improve processes and enhance the overall customer experience.
Kualifikasi
- Respond promptly and professionally to customer inquiries via phone, email, or live chat
- Provide accurate information about our products or services, including pricing, availability, and features
- Assist customers with placing orders, processing returns, and resolving any issues or complaints in a timely manner
- Troubleshoot technical problems and escalate complex issues to the appropriate department for resolution
- Maintain a high level of product knowledge to effectively address customer inquiries and concerns
- Collaborate with cross-functional teams to improve processes and enhance the overall customer experience
Informasi lowongan
- Tipe pekerjaan
- Full-time
- Gaji
- Negosiasi
- Batas lamaran
- 29 Oktober 2026